GENERAL INFORMATION

This website is provided by

PIO Skincare
Company name: puracare
Company registration no.: 33405480

Clinic Adress and warehouse: 
Pilestræde 61
1112 København K
Denmark
Mail: info@pioskincare.com

These terms and conditions apply for all purchases through pioskincare.com. 

If you experience problems with your order or the general use of the webshop, please contact our Customer Service by email: info@pioskincare.com
 

 

TREATMENT CANCELLATION OR SICKNESS


In case of cancellation of an appointment, this must be done at least 24 hours prior to the treatment. 

When cancellation happens within 24 hours of the treatment, even if it is due to illness or other reasons, a fee of DKK 595 will be charged. 


Full price for your treatment or a cut in your loyalty card will be charged if:

 

  • You don't show up for your treatment without having contacted the clinic no later than 24 hours before the start of the treatment.
  • You show up sick or have open sores on your face, cold sores, inflammation, are on antibiotic treatment etc., as we can't carry out our treatments for those reasons.
    - Contact the clinic, no later than 24 hours before your treatment, if you are in doubt as to whether you can attend.



PRICING POLICY

All prices are stated in DKK and includes of a 25% Danish sales tax/VAT.
Prices do not include delivery charges.

Orders may be subject to local taxes and/or import duties at your own expense. All fees regarding local customs, including handling, duties and taxes, will be sent to you directly. We do our best to avoid information errors, but please note that pricing errors can occur. 

 

PAYMENT

We accept the following credit- and debit cards: Dankort® payment card, VISA-Dankort® payment card, Mastercard, VISA, VISA Electron, and MobilePay. PIO Skincare will not charge you until your order is ready to be dispatched. All transactions are charged in Danish Kroner (DKK). 

 

ORDER CONFIRMATION

PIO Skincare will send you an order confirmation by e-mail shortly after placing your order. The order confirmation contains a detailed overview of your order including your name, address, delivery method, shipping cost, and prices of your purchased item(s). On rare occasions an ordered item can be out of stock - if this happens, you will be informed by e-mail. 

 

DELIVERY & RETURN

Delivery
Delivery time is between 2 and 3 business days from the date you receive your order confirmation. On the same day, you will receive a tracking number by e-mail sent directly from the courier. All shipping costs associated with your purchase are stated on your order confirmation, and will be charged along with the payment for the purchased products. 

Prices for delivery within Denmark

  • GLS Pick Up: 2 Business days - 30 DKK
  • GLS Home Delivery: 2 Business days - 30 DKK
  • GLS Erhverv: 2 Business days - 30 DKK

Shipping in EU is DKK 120 for purchases less than DKK 1199.

For purchases for more than DKK 1200 delivery is free of charge.

Return
PIO Skincare offers you a 14-day right of return from the day you receive your package. However, we do not cover the cost of shipping returns. The value of the returned items will be transferred back to the credit card used for purchase. Below you will find the address to which you must return your purchased item(s): 

PIO Skincare

Warehouse adresse: 
Pilestræde 61
1112 København K
Denmark

The item(s) you return must be wrapped securely and you are responsible for the package until we receive it. Therefore, it is a good idea to save the shipping receipt as well as the tracking number. The item(s) you are returning must be in the same condition as when they were received.

Complaints
In case you have a complaint or a missing delivery, please contact PIO by email: info@pioskincare.com. Remember to include your order number, a description of the issue, and images of the claim in the e-mail. 

 


PRIVACY POLICY

PRIVACY POLICY & COOKIES

It is important for us to ensure the protection of your personal data when using our services. That is why your privacy connected to the use of our website is processed and stored with utmost care.


HOW WE USE COOKIES:
Cookies are a type of data your browser receives from the websites you visit and are used to identify your IP-address. We use cookies to enhance the quality of your shopping experience, as well as for analytical purposes and advertising. 

 

WHY WE USE YOUR PERSONAL DATA:
We use your data to process your order on our website and to manage your account. This information also allows us to give you updates on the delivery of your order and the status of your returns. It will also help us make your shopping experience more personal. If you have signed up for our newsletter, we use your data to offer you the most relevant marketing campaigns and event information. 

 

PIO SKINCARE IS RESPONSIBLE FOR YOUR INFORMATION:
PIO Skincare is responsible for processing the personal information we have collected from you. Find our information here:

PIO Skincare
Company name: puracare
Company registration no.: 33405480

Clinic Adresse and warehouse: 
Pilestræde 61
1112 København K
Denmark

 

THE SERVICES WE USE IN RELATION TO YOUR PERSONAL DATA:
We use cookies to customize the content, advertising, follow up on marketing campaigns, and analyze website traffic. Your personal information will not be sold or used for any purpose other than to make sure you get the best shopping experience when shopping on our website. This might include sharing your data with third-party technologies such as Google, Klaviyo, and Facebook.

 

HOW TO AVOID COOKIES:

You can choose to erase your cookies from your computer or other devices and refuse the use of them by changing your browser settings. Please note that if you choose to deactivate your cookies, it will have an impact on your shopping experience at pioskincare.com.

 

 

PERSONAL DATA

We collect the personal data you submit when using pioskincare.com. This data may include the information you submit when you sign up to our newsletter, make a purchase (Name, address etc.), or actively engage with the website in another way. To optimize your shopping experience, we collect data such as contact information, payment information, or traffic information using cookies and pixel tags. You can access the information collected at any time by contacting us. 

COOKIES

We use cookies at pioskincare.com.

HOW WE USE COOKIES

We use cookies to optimize your shopping experience, advertising, to follow up on marketing activities and to analyze traffic on our website. The personal information we store will not be sold or used for any purpose other than to make sure you get the best service during your visit at our website. This might include sharing with third-party technologies such as Klaviyo, Google and Facebook.